Reviews

The service is always fast and reliable, they willingly make provision for appointments because of my hour of travel to their office. They are always friendly and professional, and take excellent care of my hearing needs. I have taken my mother to other hearing offices and they didn’t provide nearly as good of service as New Sound. I would recommend New Sound to anyone with hearing issues!!!

My 1st time visit was to get a part I needed for my hearing aids. I got way more; a brand new pair of hearing aids at no cost to me. I was unaware my insurance company covers a new pair every year! Everyone at new sound hearing were so nice and friendly. Leanne went above and beyond to meet my needs. I will not go anywhere else!

If I could, I would give 10 stars. Their customer service and competence is way above par. I had hearing aids from another company for 2 years but was not entirely happy with the quality and went for new ones. LeAnn has been at New Sound for many years and knows exactly what a person needs and makes the right recommendation for aids. I will never go to another company in the future. Thanks, LeAnn.

I saw LeAnn on my first visit in August of 2022. She explained my options after my hearing test. She recommended a behind the ear aid by Starkey. It took just over two weeks to get them in store. When set up to my prescription, I said I probably wouldn't wear them. I could hear myself talk way over anything else. She listened to my concerns and suggested we start lower and work our way up as I get used to them. That instantly reduced my stress. She is very good at listening to her customers and adapting to their needs. She helped me download an app (thrive) on my iPhone, to make adjustments to the hearing aids. On my next visit she informed me that a software update would enable me to take calls and talk over my hearing aids! How awesome is that. I actually took an important call in a store while my phone was left in my vehicle. So convenient. I can't say enough about the level of care that LeAnn and the whole team show a customer at NewSound Hearing Center. You won't be disappointed.

First time visit. They were able to access our records from a previous supplier in Tacoma, WA and made positive adjustments to our hearing aids. Will definitely return