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"comment": "Thank you, Perry, for taking the time to leave a review. Your feedback is appreciated!",
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"comment": "Thank you, Jeannie! We're grateful for your kind words and glad to hear that our team made such a positive impact during your visit. It's wonderful to know that the staff was able to connect with your friend and provide such warmth. We appreciate your feedback!",
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"comment": "The lady\/doctor that took me back and did the hearing test was very nice. What was even nicer was the lady that was a receptionist up front she visited with my friend who was an elderly lady up almost 80 years old she spoke to her and they were able to talk and chat and visit and she felt so good after being felt devalued earlier in the day. Sometimes all a person needs is a nice person and your office certainly has them.",
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"comment": "Thank you, Bonnie! We're glad to hear you had a quick and friendly experience. Your satisfaction means a lot to us!",
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"comment": "Thank you, Carla! We're so glad to hear you had a great experience with our friendly staff and that LeAnn provided you with professional service. It\u2019s wonderful to know you\u2019ll be hearing everything now. We appreciate your kind words!",
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"comment": "It was great experience from walking in the doors. Friendly staff and LeAnn was very professional with the tests and information about the device. And best of all I will be hearing EVERYTHING from now on. THANKS TEAM NEW SOUND.",
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"comment": "Thank you, Rick! We're glad to hear about your great experience and that Leanne provided excellent support in the testing process. Your confidence in your new hearing aids means a lot to us. We appreciate your recommendation!",
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"comment": "Thank you, Robert! We're glad to hear you and your wife found our hearing aids helpful and that LeAnn provided you with excellent service. We appreciate your trust in us!",
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"comment": "Thank you, Lee, for your wonderful feedback! We're glad to hear that you've had such a positive experience over the years and that our team has been there for you when you needed us. Your trust means a lot to us!",
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"comment": "Thank you, Jeff! We're glad to hear that your appointment went smoothly and that LeAnn was able to provide you with the information you needed. Your feedback is greatly appreciated!",
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"comment": "Thank you, Mike! We're glad to hear your appointment was on time and went well. Your satisfaction is important to us!",
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"comment": "Thank you, Ronald! We appreciate your kind words and are glad you found us accommodating.",
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"comment": "Thank you so much",
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"comment": "Your very welcome so glad we could help.",
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"comment": "Thank You!!",
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"comment": "Yes it is! Let me know when you are ready. Thank you for your review!",
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"comment": "It's a small world LeAnn ! See you later",
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"comment": "Thank you for the awesome review.!!",
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"comment": "If I could, I would give 10 stars. Their customer service and competence is way above par. I had hearing aids from another company for 2 years but was not entirely happy with the quality and went for new ones. LeAnn has been at New Sound for many years and knows exactly what a person needs and makes the right recommendation for aids. I will never go to another company in the future. Thanks, LeAnn.",
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"comment": "Thank you for your review",
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"comment": "Thank you for the amazing compliment\n\n",
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"comment": "Thank you!!!\n\n",
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"comment": "LeAnn is an excellent provider\u2026 Very prompt and sweet but professional\u2026",
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"comment": "The staff was above and beyond with help to get me set up",
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"comment": "Thank you for your review!\n",
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"comment": "I\u2019ve been using them for 5 years and the service is amazing. Very nice and pleasant to work with.",
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"displayName": "Larry Hiebert"
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"reviewReply": {
"comment": "Thank you Larry for your review. We appreciate your business.",
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"comment": "LeeAnn does a great job & I love my new hearing aids.",
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"comment": "I saw LeAnn on my first visit in August of 2022. She explained my options after my hearing test. She recommended a behind the ear aid by Starkey. It took just over two weeks to get them in store. When set up to my prescription, I said I probably wouldn't wear them. I could hear myself talk way over anything else. She listened to my concerns and suggested we start lower and work our way up as I get used to them. That instantly reduced my stress. She is very good at listening to her customers and adapting to their needs. She helped me download an app (thrive) on my iPhone, to make adjustments to the hearing aids. On my next visit she informed me that a software update would enable me to take calls and talk over my hearing aids! How awesome is that. I actually took an important call in a store while my phone was left in my vehicle. So convenient. I can't say enough about the level of care that LeAnn and the whole team show a customer at NewSound Hearing Center. You won't be disappointed.",
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"comment": "Very helpful to my mom!",
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"comment": "I love the people at Newsound hearing they are the best. I would not go anywhere else but there for my hearing aids. They are so sweet and they care about their patients.",
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"comment": "Absolutely love the girls who care for me and my hearing troubles...will definitely recommend them to one and all",
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"comment": "First time visit. They were able to access our records from a previous supplier in Tacoma, WA and made positive adjustments to our hearing aids. Will definitely return",
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"comment": "This has been a great experience and we'll worth the time. It has help so much with my tinnitus, that was caused from work as a truck driver.\nA big thank you",
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"comment": "This is where you want to go when you have hearing problems.\nKaren Anderson did a super job helping with my L&I claim.\nLeAnn Sills is tops when it comes to setting you up with the hearing aids. The whole staff is super helpful.",
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"comment": "Very satisfied with hearing and service",
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"comment": "Super nice staff, explained my level of hearing loss and hook me up with hearing aids. The whole appointment was quick and easy.",
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"comment": "I have had very professional and friendly help ther they always explain things so I understand",
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"comment": "Great to deal with they do a great job",
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"comment": "Very professional and proficient employees from the front desk through the examination. Helpful in every way, willing to explain details of the procedure and the process so that I was able to understand.",
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"comment": "Thank you for your review, Catherine Shaw!",
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"comment": "This Place Is Great. Nice Employee's.",
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"comment": "Thank you for your review and recommendation, Janelle Counterman!",
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"comment": "The staff was winderful and it was easy ro do the test! I highly recommend them.",
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"comment": "I am so very pleased with the service newsound provided me. Quick comfortable and caring. And the lady's are so beautiful and friendly. Thank you New Sound. See you again soon. \ud83d\ude06 lol that sounds so fake, but it's true. I Crack myself up. 5\/31\/22 once again I have high praise for new sound hearing center. In and out quickly but not before they made sure all my hearing needs were met. Thanks again NewSound!",
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"comment": "I feel really good about my hearing aids and New Sound i can the birds sing again",
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"comment": "Thank you for your review and recommendation, Irene Radford!",
"updateTime": "2021-04-21T20:42:17.951466Z"
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"comment": "I went in for consultation with LeAnn Sills. I came away with an order for mid price behind-the-ear aids.\nMy experience at NewSound, with LeAnn and Karen was great!\nI went back and picked up the aids about a week later and was pleased.\nI will mention that the volume and ear piece can be adjusted to a give the best hearing experience.\nI would recommend NewSound on Division for all your hearing issues!\nAlso, adjustments to my aid can be done from my cell phone.",
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"comment": "Thank you for your 5-Star review, brent hill!",
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"comment": "Thank you for your 5-Star review, robie johnson!",
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"comment": "Thank you for your 5-Star review, Ernest Maidhoff! Our team truly enjoys helping everyone hear better!",
"updateTime": "2021-04-01T23:48:42.879385Z"
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"comment": "The. People cat newsound was great to work with and i injoyed working with them thay did a great job with my hearing.",
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"displayName": "Larry Verhaag"
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"reviewReply": {
"comment": "Thank you for your review, Larry Verhaag!",
"updateTime": "2021-03-22T18:54:27.330642Z"
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"comment": "These are the best !!!! The people are outstanding the know there stuff",
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"reviewReply": {
"comment": "Thank you for your 5-Star review, Randy Riggin!",
"updateTime": "2021-03-22T18:48:06.694005Z"
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"displayName": "Joel Vertefeuille"
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"reviewReply": {
"comment": "Thank you for your review and recommendation, Joel Vertefeuille!",
"updateTime": "2021-03-08T19:44:58.463676Z"
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"comment": "I would highly recommend this place to everyone! The professional and personal care is outstanding. My experience with the staff was way above the norm,and the time and care they spent with me was incredible! I wish every place I went would give me the same experience! So glad I found this place!!! You won't be disappointed!!",
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"comment": "Thank you for your review and recommendation, Marcia Vertefeuille!",
"updateTime": "2021-03-08T19:40:37.801253Z"
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"comment": "My husband came to New Sound for his hearing aids and it as changed is life! He worked with LeAnn and she was wonderful! Very professional and personable. She had him set up with some fantastic, easy to use hearing aids in no time and he loves them. He highly recommends New Sound Hearing!",
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"comment": "Thank you for your review, Michael Francis!",
"updateTime": "2021-03-01T16:50:27.526139Z"
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"comment": "best ever. The new aids work better then any one. Could ever think!",
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"comment": "Thank you for your 5-Star review, Teri Taylor!",
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"comment": "Thank you for your review, Marc Gottbreht!",
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"comment": "Very happy with quick professional service. Excited to test out the new technology.\nThe whole experience was great.",
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"comment": "Thank you for your review, Pam Colwell!",
"updateTime": "2021-02-25T17:47:59.701824Z"
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"comment": "We appreciate all they do for us.",
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"comment": "Thank you for your review and recommendation, Lisa Vanderbosch!",
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"comment": "They are so nice and really know their stuff! I would absolutely recommend them!",
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"comment": "Thank you for your review, Don Franklin!",
"updateTime": "2021-02-22T16:39:52.237728Z"
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"comment": "Always fast ,friendly, efficient,service!!",
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"comment": "Thank you for your 5-Star review, Kim Sams!",
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"displayName": "BILL Reardon"
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"comment": "Thank you for your 5-Star review, Linda Currin!",
"updateTime": "2021-02-22T16:43:01.813814Z"
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"displayName": "Colleen Stansbury"
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"comment": "Thank you for your review, Colleen Stansbury!",
"updateTime": "2021-02-18T17:52:38.118624Z"
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"comment": "Very professional and helpful! I felt Covid safe, and am happy with my new hearing aids!",
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"comment": "Thank you for your 5-Star review, Terry Johnson!",
"updateTime": "2021-02-12T17:38:49.549975Z"
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"comment": "Thank you for your review, john henry!",
"updateTime": "2021-02-12T17:44:13.308894Z"
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"comment": "This is a great company to work with. The proposed hearing aid gave him the ability to hear even a whisper. I have been having difficulty with his hearing for many years. The hearing aids come in next week. I want to thank this company for easing a family struggle. Thank you Linda",
"createTime": "2021-02-11T18:44:54.565493Z",
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"comment": "Thank you for your review, Tana J Shea!",
"updateTime": "2021-02-10T14:51:30.303624Z"
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"comment": "LeAnne was awesome! We thought my mom would have to purchase all new hearing aids, after her new puppy had chewed on them. But LeAnne was able to fix the receivers the same day and they are as good as new, except with a couple of puppy teeth marks. :)",
"createTime": "2021-02-10T03:34:55.480542Z",
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"comment": "Thank you for your 5-Star review, Sherry Byrum!",
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"comment": "Thank you for your 5-Star review, Edward Lawson!",
"updateTime": "2021-02-09T15:09:56.765534Z"
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"displayName": "Mwd Mwd"
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"reviewReply": {
"comment": "Thank you for your review, Mwd Mwd!",
"updateTime": "2021-02-05T15:15:29.491188Z"
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"comment": "This is THE place to go! Leann & Karen are very helpful, knowledgeable, straight forward gals. Our warranty work (original hearing aids were not purchased thru them) was handled quickly and correctly without a problem. Couldn\u2019t be happier, won\u2019t go anywhere else.",
"createTime": "2021-02-04T18:27:07.957578Z",
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"displayName": "Darrell Brown"
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"reviewReply": {
"comment": "Thank you for your review and recommendation, Darrell Brown!",
"updateTime": "2021-02-04T15:21:45.912635Z"
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"comment": "Very responsive and knowledgeable office. You can know that theses ladies have you covered way before you\u2019ve got the question\/problem presented. I would highly recommend this office.",
"createTime": "2021-02-04T02:34:45.106396Z",
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"displayName": "John Marshall"
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"reviewReply": {
"comment": "Thank you for your review and recommendation, John Marshall!",
"updateTime": "2021-02-02T15:08:14.510712Z"
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"comment": "Hello,\nI came in today because my Right hearing aid all of a sudden just quit working. The staff were very helpful, cleaned it up and tested it which made it begin working again like it is supposed to work. I want to shout out a loud THANK YOU!!! I also picked up some batteries at bargain prices.\nNice work everyone!!!\nHighly recommend to others for service.",
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"comment": "They were very polite, cleaned my hearing aids and Advised me about the repairs needed to be done on my hearing aid was a very pleasant experience as always I\u2019ve been going to new sound hearing for for years now and it\u2019s always a pleasant experience dealing with these people",
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"comment": "Thank you for your review and recommendation, Linda Holliday!",
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"comment": "Thank you for your review, Irene Huling!",
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"comment": "Thank you for your review, Doug McGuire!",
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"comment": "I\u2019ve been a customer for over 7 years and LeAnn, Marilyn and Karen put customer service at the top. They\u2019re very kind, courteous and very friendly. I\u2019m a very happy customer!!",
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"comment": "Thank you for your review and recommendation, kelly porter!",
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"comment": "Thank you for your review , Eric Erdman!",
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"comment": "Best experience I have had from a hearing center. I have had a couple bad ones. I truly felt compassion from LeAnn and that she really cares about people being able to hear again. Hoping to get my dad in soon!",
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"comment": "Thank you for your review, tomorophotography!",
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"comment": "Thank you for your 5-Star review, Teri Beeman!",
"updateTime": "2021-01-11T15:29:09.901018Z"
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"comment": "Thank you for your review!",
"updateTime": "2021-01-07T22:25:25.018492Z"
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"comment": "They explained everything very well and are very helpful. I like the hearing aids and I can hear much better. I can even hear birds sing again.",
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"displayName": "Susan Graham"
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"reviewReply": {
"comment": "Thank you for your review, Susan!",
"updateTime": "2020-12-21T14:47:15.057232Z"
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"comment": "Excellent service",
"createTime": "2020-12-17T20:21:43.966488Z",
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"displayName": "The game Breaker"
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"comment": "Thank you for your review and recommendation!",
"updateTime": "2020-10-29T15:36:39.137099Z"
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"comment": "LeAnn was wonderful in helping my mom hear again..my mom was so excited to be able to hear again..\nVery professional..freindly ..helpful..she submitted everything to insurance and we had it approved before we left the office..I highly recommend New sound..Thank you..\nLeAnn \ud83d\ude42",
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"displayName": "Saundra Douglas"
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"reviewReply": {
"comment": "Thank you for your review, Saundra!",
"updateTime": "2020-10-20T15:27:51.862339Z"
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"comment": "Gary received excellent service from everyone at the site. Excellent hearing aids.",
"createTime": "2020-10-19T17:16:01.637193Z",
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"displayName": "lorrie buswell"
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"reviewReply": {
"comment": "Thank you for your review, Lorrie!",
"updateTime": "2020-10-13T20:10:32.179715Z"
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"comment": "Clint and I love coming in the office. They are friendly, personable and very knowledgeable. Willing to help with any kind of problem big or small.",
"createTime": "2020-10-10T00:28:40.238306Z",
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"displayName": "David Schmick"
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"comment": "Thank you for your 5-Star review, David!",
"updateTime": "2020-10-07T19:23:44.371834Z"
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"displayName": "Sally Beem"
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"comment": "Thank you for your review, Sally!",
"updateTime": "2020-10-05T15:26:53.149515Z"
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"comment": "I was dreading coming in but the gals that work there were so great I was instantly put at ease. They know what they are doing and I found LeAnn very helpful in deciding what would be right for me. Glad my insurance company sent me here.",
"createTime": "2020-10-02T20:04:32.845987Z",
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"displayName": "skip dallas"
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"reviewReply": {
"comment": "Thank you for your review, Skip!",
"updateTime": "2020-09-11T13:27:44.234987Z"
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"comment": "Well done Leeann!! Thanks for all your help..\nWonderful experience....",
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"comment": "Thank you for your review, Jack!",
"updateTime": "2020-09-08T17:44:55.343313Z"
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"comment": "The group here is great, they evaluated me, diagnosed my hearing loss, and helped me tremendously with my L&I claim. Thank you NewSound!!!!!!!",
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"displayName": "Storm Feather"
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"comment": "Thank you for your review, Storm!",
"updateTime": "2020-08-31T16:01:34.120986Z"
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"comment": "This team of professionals are the easiest and most efficient people to work with regarding your hearing needs.\nThey will explain things to you in simple easy to understand plain English. They will offer the most sensible and accurate solutions to the problems that face us, the \"hearing impaired\" I have never been to any other Hearing center, because I found the best when I visited here.",
"createTime": "2020-08-30T16:40:25.126650Z",
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"displayName": "Kathy Karp"
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"reviewReply": {
"comment": "Thank you for your review and recommendation, Kathy!",
"updateTime": "2020-08-31T15:59:31.846260Z"
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"comment": "We highly recommend this business if you're in the need of hearing aids. The entire staff was friendly and efficient. Leanne was wonderful in helping my husband to find the perfect hearing aides.\nThank you!",
"createTime": "2020-08-29T15:01:12.762524Z",
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"comment": "Thank you for the review and recommendation, Jacob!",
"updateTime": "2020-08-31T15:58:50.324233Z"
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"comment": "The ladies at this hearing center are very curtious and professional, they really attend to every patient's needs on a case by case basis. I can't recommend them enough, they helped me out in a hurry and were able to solve my issues. Ms. Leann, Ms. Karen & Ms. Marilyn are the best hearing aid ladies I've ever met and dealt with.",
"createTime": "2020-08-28T23:28:28.990093Z",
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"displayName": "Leslie Eiler"
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"reviewReply": {
"comment": "Thank you for your review and recommendation, Leslie!",
"updateTime": "2020-08-07T14:50:49.081486Z"
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"comment": "I ordered new hearing aids from NewSound last week and picked them up today. From my hearing test to the final fitting LeAnn Sills was very personable, knowledgeable and professional. She took care of all my needs and my hearing aids are great. Everyone in the office was very friendly as well. I would highly recommend NewSound Hearing.",
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"displayName": "Glen Erickson"
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"reviewReply": {
"comment": "Thank you for your review, Glen!",
"updateTime": "2020-07-20T14:15:56.407399Z"
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"comment": "Excellent experience. Leann did a great job testing, explaining the test results & the hearing aids.",
"createTime": "2020-07-19T14:17:20.936322Z",
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"displayName": "Pamela Sicklesteel"
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"reviewReply": {
"comment": "Thank you for your review, Pamela!",
"updateTime": "2020-06-30T14:39:25.344711Z"
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"comment": "Staff is very friendly & helpful. Leeann\u2019s service was exceptional. Pleasant & knowledgeable.",
"createTime": "2020-06-29T16:55:54.375120Z",
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"displayName": "Robin Iverson"
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"reviewReply": {
"comment": "Thank you for your recommendation and the 5-star review, Robin!",
"updateTime": "2020-06-25T16:19:11.932782Z"
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"comment": "I wish there were more than 5 stars because this outfit deserves it. The gals at this office are great. I have been with them now for 2 1\/2 years. Their customer service is fabulous. If I had a problem, they bent over backwards to get it fixed for me and it was fixed in a timely fashion. I highly recommend this business to anyone looking for hearing aids. I travel a lot and I have had dealings with another office out of the area. That office had little interest in helping me resolve my issue. I called New Sound in Spokane and my issue was rectified. In spite of traveling, I will keep my business with this office. They truly care about their customers.",
"createTime": "2020-06-24T21:20:52.030594Z",
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"displayName": "Rick Thorpe"
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"reviewReply": {
"comment": "Thank you for your review, RIck!",
"updateTime": "2020-06-25T16:17:01.033976Z"
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"comment": "LeAnne was incredible!!! I had bought my hearing aids in Lake Havasu Arizona. Each time I had a problem I couldn\u2019t get in. When I came back to Spokane for the summer my hearing aids were all messed up. The right one whistling so loud other people could here it and the left did not work at all. LeAnne retested my hearing and checked out the hearing aids. Long story short.....I now have excellent hearing aids and a much better understanding on how they work. If I could give NewSound hearing a 10 star rating I would.",
"createTime": "2020-06-24T19:45:12.763093Z",
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"displayName": "Chris Hill"
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"reviewReply": {
"comment": "Thank you for your review, Chris!",
"updateTime": "2020-06-18T20:46:20.764461Z"
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"comment": "Yeah my experience with new sound was fast easy and very convenient and the staff was professional excellent job new sound",
"createTime": "2020-06-18T17:03:16.069905Z",
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"displayName": "Gerald Snowden"
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"reviewReply": {
"comment": "Thank you for your 5-star reveiw, Gerald!",
"updateTime": "2020-06-15T21:14:25.890820Z"
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"comment": "I have been a customer here for 5 years. The staff is outstanding and very professional and personable. I have always been treated with the utmost respect. I would highly recommend NewSound Hearing for your hearing needs and aids.",
"createTime": "2020-06-15T20:17:00.538228Z",
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"displayName": "Jim Borgmann"
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"comment": "Thank you for your reveiw, Jim!",
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"comment": "The staff is excellent to work with. Very professional. If you have a problem with your hearing aids, they will see you at any time. I would recommend them to everyone.\nJames Borgmann",
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"comment": "Thank you for your review, Joyce!",
"updateTime": "2020-06-13T16:20:07.184434Z"
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"comment": "I found LeAnn Sills and the other ladies in the office very courteous, prompt, honest and knowledgeable of the product and willing to correct any issues we had. I would recommend them to anyone looking for hearing aid service and product.",
"createTime": "2020-06-11T23:55:08.580099Z",
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"comment": "Thank you for your review, Candice!",
"updateTime": "2020-05-26T14:46:20.567611Z"
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"comment": "The staff at this office are the tops! Cant think of a better place to trust my hearing needs. I have always gotten the best service, advice and product recommendations. Leeann is excellant at what she does. Her ability to always know what product best suits her clients needs builds confidence in those of us with a deficeit.",
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"comment": "Thank you for the review, Lonnie!",
"updateTime": "2020-05-23T20:44:05.142914Z"
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"comment": "The 5 stars are for customer service. Even though curbside service is the only option at this time, I was greeted quickly and then received a cleaning for my mom's device immediately. Marilyn did an awesome job! My mom was vary happy with the results, and I was delighted to find such great customer service in these trying times.",
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"comment": "Gary, thank you for leaving us a review.",
"updateTime": "2020-05-13T22:06:06.287781Z"
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"comment": "This will be my 3rd set of hearing aids. This happens every 5 years and I have to say its gets better everytime. This team of women are awesome. Very professional and understand customer care. It's a wonderful experience everytime I go in!!!!",
"createTime": "2020-05-13T18:48:39.926480Z",
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"displayName": "Ted Deethardt"
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"comment": "Ted, thank you for your review. We are glad we could help.",
"updateTime": "2020-04-17T16:24:36.791766Z"
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"comment": "I bought my hearing aids from EBay, and needed a current hearing test. I was surprised that they gave me one so affordable, also programmed them! Another competitor in town wanted 10 times the price, and would not program them! Of course, from now on, I'll only go NewSound.",
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"comment": "After trying a few online hearing aids without success, my insurance company sent me to New Sound. I arrived a half hour late, and they were with other clients. They were going to reschedule my appointment. Seeing my distress at the thought of another few weeks without being able to join a conversation they offered to squeeze me in if I didn\u2019t mind waiting a little. The whole staff worked together to get me through the testing and show me what options were available. They were very thorough in the evaluation and answered any questions I had about the available aids. When the aids arrived, there was no available appointments for over a week to have them fitted and adjusted. I ask them to call me if an appointment cancelled,. Sure enough, they called a few days later and had me come in. LeAnn took a great deal of time showing me how to use and care for the aids. She made sure I could hear the conversation. She tested me with the aids. Then she connected me via the internet with an audiologist who ask a few more questions and made additional suggestions . I also had a follow up visit. I was having some difficulty with hearing the television clearly. Leann adjusted the aids and they seem to be working fine now. This is a wonderful place to get your hearing needs met. From the friendly, helpful lady at the front desk, the professional and competent woman who did the testing to Leann, it was a pleasure to work with them. I thank them all for giving me my hearing back.\n.\nMarilyn Stowell",
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"comment": "Thank you every one at NewSound Hearing.\nYour service and professionalism are off the charts.\ud83d\ude07",
"createTime": "2020-03-11T17:13:21.479972Z",
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"displayName": "Robert Emerson"
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"reviewReply": {
"comment": "So happy you're hearing your best! Thank you for the review",
"updateTime": "2020-03-10T20:33:16.728270Z"
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"comment": "I cant tell you how nice it is to hear again thanks to all of you at newsound hearing. Thank you so much.",
"createTime": "2020-03-09T18:24:44.118682Z",
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"displayName": "Robert Boyce"
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"reviewReply": {
"comment": "Robert, thank you for the review!",
"updateTime": "2020-03-05T21:56:19.747570Z"
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"comment": "I lost the rubber tip off one of my aids. Where I bought the aid is out in the valley, so I stopped by NewSound to see if they could help. They not only found a tip that fit my aid, they installed new batteries and charged me nothing. Friendly people; unexpected service; wonderful. Don't hesitate to use them. Thanks so much!",
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"displayName": "Larry Wright"
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"reviewReply": {
"comment": "Thank you for sharing your experience, we are happy to have been able to help you hear your best.",
"updateTime": "2020-03-04T21:55:37.336870Z"
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"comment": "There staff is the best, they call me and help me with my total hearing issue and explain everything to me, I have been with four different company\u2019s and have never received better service so without a question they are the very best I have ever experienced ever",
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"displayName": "Stephen Sempel"
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"reviewReply": {
"comment": "Thank you for leaving us a review.",
"updateTime": "2020-02-24T15:36:49.782903Z"
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"comment": "Everyone was very professional and helpful. Follow up and service are excellent.",
"createTime": "2020-02-21T23:25:19.694369Z",
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"displayName": "Dean Oakes"
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"reviewReply": {
"comment": "Thank you for taking the time to leave us a review!",
"updateTime": "2020-02-21T21:53:35.690631Z"
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"comment": "It was quick and easy to get my first appointment, the people at the local office were friendly and professional. The orientation, diagnostics and consultation were first rate and technologically advanced compared to others I have used in Spokane. I had my new hearing aids inside one week, the handling of the required billing was seamless and complete with device tuning and consultation by an ENT Doctor to evaluate the device's effective hearing improvement in my ears. A terrific change from my last hearing aid provider. Nice folks, very current in their field's technology and they work hard to get you taken care of. Recommend this vendor highly.",
"createTime": "2020-02-20T17:16:31.856761Z",
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"displayName": "Gabriel Mendoza"
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"reviewReply": {
"comment": "Thank you for taking the time to leave us a review!",
"updateTime": "2020-02-21T21:53:33.168155Z"
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"comment": "Very thorough with their hearing tests. They explain all your options in a professional and informative way. Work well with insurance. Nice office. The women there are very considerate and personable.",
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"displayName": "shiela southwood"
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"reviewReply": {
"comment": "Thank you for taking the time to leave us a review!",
"updateTime": "2020-02-21T21:53:02.371414Z"
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"comment": "Update 1\/9\/23\n\nLeane is still amazing at her job. I have seen her for years and she is still outstanding. Highly recommend! \ud83d\udc4d\n\nAll employees were professional and kind. They go out of the way to help with anything I needed. I Highly recommend Leann she is amazing \ud83d\ude09",
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"displayName": "David Nelson"
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"reviewReply": {
"comment": "Thank you for taking the time to leave us a review!",
"updateTime": "2020-01-30T22:58:22.286349Z"
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"comment": "excellent customer service. They love a good story . Easy to get to\nthere location. Treats are excellent",
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"displayName": "Maruja Amador"
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"reviewReply": {
"comment": "Thank you for taking the time to leave us a review!",
"updateTime": "2020-01-31T20:14:10.881677Z"
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"comment": "Was referred here by a friend. Did the hearing test and decided to file an L&I claim. Turns out my previous employer was self insured. SOOO it took 8 months to finally get the Starkey Hearing Aids from those cheap ba***rds. They made so many hoops to jump through and Marilyn persevered. If it hadn't been for her I was ready to give up more than once. LeAnn went through everything I needed to do to keep the aids functioning and she fine tuned the settings again today. And not to leave out Karen, she has been helpful as well.",
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"comment": "I've been a customer for about 5 or 6 years. I love my AUDIBEL hearing aids. I received great service when they were new, as well as top-notch on-going maintenance service. I know that whenever I have a question or minor problem LeAnn and Karen will be there to assist me. Thanks NEW SOUND and AUDIBEL.",
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"comment": "With the help of a community services resource my mother received hearing aids from Hear Now, a charitable foundation, through a providing company in the Spokane Valley. After a year of poor communication and service from the original company I searched for another provider that worked with the Hear Now Foundation and found NewSound. I called and spoke to Marilyn who was very helpful and professional. She encouraged me to bring my mother's hearing aids and paperwork to their office. What a difference. Walking in I was immediately impressed by the wealth of information they provided and the clean and caring atmosphere. Karen was very helpful and kind to me, as were Marilyn and LeAnn. LeAnn did a test on my mother's hearing aids and discovered the original provider had not programmed the hearing aid settings to match the results of my mother's hearing test. LeAnn fixed this and NewSound mailed the hearing aids back to my mother from their office. What a difference, my mother was finally hearing the way she should have been and was amazed at the results. Later on I went with her to NewSound get her hearing tested and NewSound updated her hearing aids accordingly and provided us both with instructions and helpful tips on maintaining the hearing aids. Marilyn, Karen, and LeAnn are a wonderful team committed to providing all of their clients with the best possible hearing outcomes. My mother is 88 years old but active in her church, her town affairs and her social commitments. With NewSound helping her to better hearing she feels like she has a new lease on life and can be fully active in her pursuits. I can't thank NewSound enough for their wonderful care.",
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"comment": "I have had the best experience getting my new hearing aids.the best service ever! thanks new sound",
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"comment": "My husband get the best care at New Sound! We are so grateful for all that they do for us, they take time, they really listen and they are the best advocates when necessary! Thank you!",
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"comment": "I couldn't be happier, I kinda feel like family after only 2 weeks with my first ever Starkey 2400's , now if I can train myself to quit saying \"HUH\" lol..",
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"comment": "Very pleased. Everyone that I encountered in this office was professional and helpful. LeAnn was very understanding. I am happy to do business with New Sound Hearing.",
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"comment": "thank you so much for your excellent customer service!",
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"comment": "Haven't hD hearing aids before a and I am amazed with the quality and complete ease of this product. They are easy to insert and simple to keep up all the extra food things. So much to tell. Need hearing aids, this is the place to go.",
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"comment": "the best people, the best help, Hands down. Quality and the personal touch to boot.... jan.2023",
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"comment": "Great place, good, freindly and helpful staff and Thanks to Le Ann. Daughters of Marjorie P.",
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"comment": "Thank you for your 5-Star review, George Beck!",
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"comment": "Love the customer service here. The staff is courteous and helpful demonstrating how to use the tools that come with your hearing aids to clean and change wax guards. Love my Starkey hearing aids!",
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"comment": "My husband Steve had excellent care provided. They were professional . We would recommend them to anyone. The hearing aids were reasonable.",
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"comment": "Kind, courteous, and friendly . all around good people who are good at their jobs . New sound your staff at this store on N. Division are great",
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"comment": "Oh my gosh! They weren\u2019t kidding when they say, \u201chearing aids\u201d gives you a new lease on life! I put it off for a long time, but finally went in. LeAnn was wonderful and fitted me with a pair that my insurance totally paid for! Thank you, sounds are wonderful! Kay Doyle",
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The lady/doctor that took me back and did the hearing test was very nice. What was even nicer was the lady that was a receptionist up front she visited with my friend who was an elderly lady up almost 80 years old she spoke to her and they were able...
Jeannie Hutchins, on GoogleI experienced quick easy and friendly service as well as answers for all my concerns. Thank you.
Bonnie Baird, on GoogleIt was great experience from walking in the doors. Friendly staff and LeAnn was very professional with the tests and information about the device. And best of all I will be hearing EVERYTHING from now on. THANKS TEAM NEW SOUND.
Carla Prevost, on GoogleGreat experience! Leanne did an excellent job explaining the testing process so that I could be fitted with the proper hearing aids. I feel confident that I will be 100% satisfied with the product purchased. Highly recommended.
Rick Dyke, on GoogleBetween me and my wife, we have purchased several hearing aids witch include a backup spare. LeAnn at the north division is very knowledgeable and pleasant to work with..
Robert Amsbury, on GoogleGood service, no complaints!
Rob Van Alstyne, on GoogleThey were able to connect my hearing aides to my new phone. Easy and convenient!
Julia Black, on GoogleFriendly staff, informative doctor, easy to work with. I highly recommend.
Kay Hook, on GoogleAwesome! Comfortable, friendly, easy process.
Johnny Gomes, on GoogleI have been going to this place for 3 years. They are great!! I trust my hearing to them and they have more than exceeded my expectations. They were there in an emergency I had , just stepped up to the plate and helped me with without question. Great place,...
Rhanna Christensen, on GoogleThe appointment was right on time, the check up smooth and easy and LeAnn was informative and helpful.
Jeff Wieck, on Google
