What to Expect

Doctor Checking Patients HearingCustomized Care & Solutions

We realize you’ve arrived at an important decision in your life – to reconnect with the world around you. Our personalized approach reflects that.

Our Vision

We will set the standard of excellence for “The Patient Journey” in hearing wellness. Our mission is driven by the needs of our patients and our commitment to serve them.

Our Quality Policy

We are committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.

  • A complete visual and diagnostic hearing screening.
  • A complete Lifestyle Assessment is given to understand your daily hearing environments.
  • Verification of audibility on all hearing aid fittings to ensure the best hearing correction possible.
  • Provide a comprehensive counseling and aural rehabilitation program to maximize the benefit of your hearing aids.
  • Effective binaural hearing solutions. Our health and safety policy demands that patient safety is paramount in our application of technology.

Follow-Up Care and Service

We are committed to enhancing your satisfaction through the delivery of comprehensive care and service that consistently conforms to your expectations.

  • 30-day evaluation period standard on all hearing aid fittings. (45-day for CA, WI, NM & MN)
  • 60-day exchange period for a different size or style of hearing aids.
  • Comprehensive warranty plans include:
    • Unlimited cleaning and adjustment
    • Loss Protection up to 1-year
    • Corrosion and moisture protection
    • Remote fitting adjustments
    • Free software updates for the life of your hearing aids
  • Unlimited office visits and hearing aid evaluations while under warranty.
  • Loaner hearing aids may be provided if your hearing aids require factory repair and if there are loaners in stock.
  • Guaranteed trade-in value of your hearing aids.

We strive to continuously improve the performance, quality, and value of our products and services through innovation and technological excellence. We support you through the life of your hearing aids and guarantee a higher trade-in value of your hearing aids.

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Customer Reviews

This has been a great experience and we'll worth the time. It has help so much with my tinnitus, that was caused from work as a truck driver. A big thank you

mike radan, on Google

This is where you want to go when you have hearing problems. Karen Anderson did a super job helping with my L&I claim. LeAnn Sills is tops when it comes to setting you up with the hearing aids. The whole staff is super helpful.

Jerry Niepomnik, on Google

I have never been more pleased with service in my life! LeAnn Sills was extremely knowledgeable, very friendly, and extremely helpful with my Audibel hearing aids. Much more so than the place where I purchased them in North Carolina. If I could give her more than five stars I would!!

Lorianne Kelsey, on Google

My husband was so grateful to LeAnn, who walked him through the experience of getting Earring aids. She made it so easy and comfortable. He got in right away. We left and he commented, Wow, that was so easy! She called to check on how they were working and express...

Pam Schwindt, on Google

LeAnn and her team at New Sound are outstanding!! They easily worked me into their schedule as I travel for a living and am difficult to pin down. She took her time to answer any questions I had. The whole process from beginning to end was very professional and quality...

Scott Berry, on Google

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