What to Expect

Doctor Checking Patients HearingCustomized Care & Solutions

We realize you’ve arrived at an important decision in your life – to reconnect with the world around you. Our personalized approach reflects that.

Our Vision

We will set the standard of excellence for “The Patient Journey” in hearing wellness. Our mission is driven by the needs of our patients and our commitment to serve them.

Our Quality Policy

We are committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.

  • A complete visual and diagnostic hearing screening.
  • A complete Lifestyle Assessment is given to understand your daily hearing environments.
  • Verification of audibility on all hearing aid fittings to ensure the best hearing correction possible.
  • Provide a comprehensive counseling and aural rehabilitation program to maximize the benefit of your hearing aids.
  • Effective binaural hearing solutions. Our health and safety policy demands that patient safety is paramount in our application of technology.

Follow-Up Care and Service

We are committed to enhancing your satisfaction through the delivery of comprehensive care and service that consistently conforms to your expectations.

  • 30-day evaluation period standard on all hearing aid fittings. (45-day for CA, WI, NM & MN)
  • 60-day exchange period for a different size or style of hearing aids.
  • Comprehensive warranty plans include:
    • Unlimited cleaning and adjustment
    • Loss Protection up to 1-year
    • Corrosion and moisture protection
    • Remote fitting adjustments
    • Free software updates for the life of your hearing aids
  • Unlimited office visits and hearing aid evaluations while under warranty.
  • Loaner hearing aids may be provided if your hearing aids require factory repair and if there are loaners in stock.
  • Guaranteed trade-in value of your hearing aids.

We strive to continuously improve the performance, quality, and value of our products and services through innovation and technological excellence. We support you through the life of your hearing aids and guarantee a higher trade-in value of your hearing aids.

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Customer Reviews

I love the people at Newsound hearing they are the best. I would not go anywhere else but there for my hearing aids. They are so sweet and they care about their patients.

Margaret Heustis, on Google

First time visit. They were able to access our records from a previous supplier in Tacoma, WA and made positive adjustments to our hearing aids. Will definitely return

Nelson Hiner, on Google

My 1st time visit was to get a part I needed for my hearing aids. I got way more; a brand new pair of hearing aids at no cost to me. I was unaware my insurance company covers a new pair every year! Everyone at new sound hearing were so...

Sheri Brebner, on Google

I saw LeAnn on my first visit in August of 2022. She explained my options after my hearing test. She recommended a behind the ear aid by Starkey. It took just over two weeks to get them in store. When set up to my prescription, I said I probably wouldn't...

Tim Bourne, on Google

The service is always fast and reliable, they willingly make provision for appointments because of my hour of travel to their office. They are always friendly and professional, and take excellent care of my hearing needs. I have taken my mother to other hearing offices and they didn’t provide nearly...

Larry Hiebert, on Google

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