What to Expect

Doctor Checking Patients HearingCustomized Care & Solutions

We realize you’ve arrived at an important decision in your life – to reconnect with the world around you. Our personalized approach reflects that.

Our Vision

We will set the standard of excellence for “The Patient Journey” in hearing wellness. Our mission is driven by the needs of our patients and our commitment to serve them.

Our Quality Policy

We are committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.

  • A complete visual and diagnostic FREE Hearing Screening.
  • A complete Lifestyle Assessment is given to understand your daily hearing environments.
  • Verification of audibility on all hearing aid fittings to ensure the best hearing correction possible.
  • Provide a comprehensive counseling and aural rehabilitation program to maximize the benefit of your hearing aids.
  • Effective binaural hearing solutions. Our health and safety policy demands that patient safety is paramount in our application of technology.

Follow-Up Care and Service

We are committed to enhancing your satisfaction through the delivery of comprehensive care and service that consistently conforms to your expectations.

  • 30-day evaluation period standard on all hearing aid fittings. (45-day for CA, WI, NM & MN)
  • 60-day exchange period for a different size or style of hearing aids.
  • Comprehensive warranty plans include:
    • Unlimited cleaning and adjustment
    • Loss Protection up to 1-year
    • Corrosion and moisture protection
    • Remote fitting adjustments
    • Free software updates for the life of your hearing aids
  • Unlimited office visits and hearing aid evaluations while under warranty.
  • Loaner hearing aids may be provided if your hearing aids require factory repair and if there are loaners in stock.
  • Guaranteed trade-in value of your hearing aids.

We strive to continuously improve the performance, quality, and value of our products and services through innovation and technological excellence. We support you through the life of your hearing aids and guarantee a higher trade-in value of your hearing aids.

Customer Reviews

This team of professionals are the easiest and most efficient people to work with regarding your hearing needs. They will explain things to you in simple easy to understand plain English. They will offer the most sensible and accurate solutions to the problems that face us, the "hearing impaired" I...

Storm Feather, on Google

I was dreading coming in but the gals that work there were so great I was instantly put at ease. They know what they are doing and I found LeAnn very helpful in deciding what would be right for me. Glad my insurance company sent me here.

Sally Beem, on Google

I wish there were more than 5 stars because this outfit deserves it. The gals at this office are great. I have been with them now for 2 1/2 years. Their customer service is fabulous. If I had a problem, they bent over backwards to get it fixed for me...

Robin Iverson, on Google

Clint and I love coming in the office. They are friendly, personable and very knowledgeable. Willing to help with any kind of problem big or small.

lorrie buswell, on Google

We highly recommend this business if you're in the need of hearing aids. The entire staff was friendly and efficient. Leanne was wonderful in helping my husband to find the perfect hearing aides. Thank you!

Kathy Karp, on Google

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